Spa Management: How to Run a Successful spa Business


spa managementFor many people who get treatments from spas and salons, the intricacies of spa management is merely secondary to their main purpose, which is pampering and care. In fact, very few – if at all – think about what the staff do to prepare for every treatment they offer. What many people do not know is that there are many elements that go into ensuring that a spa works as well as it should and many of these elements are managed and implemented behind the scenes. A spa is a well-oiled machine, one that functions through teamwork, skilled operation and proper use of tools and equipment. If you are considering going into the spa business either as an owner or as a beauty specialist, find out more about what you can expect from running and operating a spa.

What to Expect

The beauty industry continues to grow and so does demand for skilled individuals, such as cosmetologists, estheticians and stylists. Thanks to the changing attitudes towards beauty and personal care, a growing number of the population are getting beauty treatments to improve their looks and feel better about themselves. These changes, along with globalization, have created a number of opportunities that offer plenty of opportunities for those who are in the spa business.

Loving What You Do

Running a spa business requires close and intensive interaction with clients. Although the work environment is generally pleasant and enjoyable, there will be clients who may like to demand extra services or complain a lot. In some cases, the job may even be frustrating, physically exhausting and emotionally stressful. However, your job demands that none of the negativity you feel should ever be reflected on the way you perform. As a professional, it is your responsibility to provide excellent service to your clients that meets and even exceeds their expectations.

Focusing on Service

The quality of the service you offer can make or break you. It doesn’t matter how skilled you and your staff are or how effective your treatments may be, as long as your service is below par, you cannot expect to win clients or survive in the business. Keep in mind that the spa industry is very competitive and without quality service as your selling point, you simply cannot keep clients, much less win them.

Your first goal is not just to know what you are doing, it is also to ensure that you remain updated and competitive in terms of your knowledge and skills. By being one step ahead, you will always keep yourself at the top of your game. As a result, you will be seen as a trustworthy player who can offer innovative solutions and reliable results.

Continuing education is not optional when you are in the spa business – it is a requirement. If you have undergone basic training, go ahead and enroll in advanced classes to improve your skills and update your knowledge. Continuing studies and exposure allow you to explore opportunities that will help you succeed in spa management.

Frank Trieu
Vice President of Business Development & Industry Relations

Frank Trieu is a cosmetology industry leader, and despite his accomplishments and accolades, he still prioritizes students on the Evergreen campus. Through building relationships within the community and local salons, retail stores, and spas, he helps facilitate job placements for aspiring beauty professionals using his expansive network.

Happy Evergreen Beauty College Students


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